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Especially for Wrong size costumes, once confirmed the error occurred in our side, we will make a new one free (the 1-2 inches difference will be acceptable and 1-2 inches difference is normal) if this caused by the wrong measurements customer provided, CrazeCosplay are not responsible for this, if the customer wants to order a new one, we can offer the best discount for the new order, in this situation if size revision needed, customers should send the costume back to us at their own cost and we will charge buyers for the revision at cost. We can arrange a new shipment of the missing items for free. Defective/Missing items/Size is different from our website size chart.Ĭustomers should contact us within a week of delivery of items and email us photos to support the claims if you find the package missing item(s) and costume with the wrong size.We also will check each order before we arrange shipment.

As costumes from CrazeCosplay are all Custom-made according to the buyer's own measurements, so it's really important for us to offer a fair and responsible return/exchange policy. If regrettably, you find our costume(es) have the following issues that could not meet your requirements, you have the right to return the costume(es) to get a refund. Your satisfaction is the most important thing we continuously pursue. It is our great honor that you choose our site for your cosplay costume. Refund will be given as: Money Back, Replacement Room 1714, 17th Floor, Xinkai Square,Baohua Gongye Ave, Nanhai District, Foshan, Guangdong Province, China 528000 Tel: +1 (779) 379-9892 (English Support, Accept SMS contact, Customer service: Customer Service Hours: Monday - Saturday 9:00 a.m. Most Orders(Except the custom-made costumes) will be Processing in 5-15 business days.ĭuring Halloween time, the time maybe around 20 working days due to the heavy workload that time.Įmail: +86 132-4751-7307 (Business cooperation) Rush Express(3-5 Business Days+Process Time) Shipping price : $29.99Ģ.Rest of world(countries not included in the above).Free Shipping(7-20 Business Days) Shipping price : $0.Expited (5-10 Business Days) Shipping price : $9.90.Total Delivery Date = Processing Date (5-15 days) + Shipping Date (depends on the Delivery Method you prefer to use on your order) Shipping Policies Item 1.If you are one of these countries below, there are two shipping policies:Īustralia, Austria, Belarus, Belgium, Bulgaria, Canada, Croatia, Czechia, Denmark, Estonia, France, Georgia, Germany, Gibraltar, Greece, Hong Kong SAR, Hungary, Indonesia, Ireland, Italy, Japan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Malaysia, Mayotte, Moldova, Myanmar (Burma), Netherlands, New Zealand, Norway, Philippines, Portugal, Romania, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States, Vietnam, Cambodia, Mongolia, Malta, Réunion
